{"id":5721,"date":"2023-11-07T09:14:38","date_gmt":"2023-11-07T00:14:38","guid":{"rendered":"https:\/\/kakaoenterprise.com\/?post_type=press&p=5721"},"modified":"2025-01-16T09:45:40","modified_gmt":"2025-01-16T00:45:40","slug":"kicc_daiso","status":"publish","type":"press","link":"https:\/\/kakaoenterprise.com\/press\/kicc_daiso\/","title":{"rendered":"\uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988, \uad6d\ubbfc\uac00\uac8c \u2018\ub2e4\uc774\uc18c’\ubd80\ud130 \uacf5\uacf5 \ubd84\uc57c\uae4c\uc9c0 SaaS\ub85c \uace0\uac1d\uc13c\ud130 \ud601\uc2e0 \uc9c0\uc6d0"},"content":{"rendered":"\n
\"\"
<\ub2e4\uc774\uc18c \uace0\uac1d\uc13c\ud130 \ubb38\uc758 \uc2dc \uce74\uce74\uc624\ud1a1\uc758 \uc54c\ub9bc\ud1a1\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04 \uc7ac\uace0 \ubc0f \uc704\uce58 \uc870\ud68c \uc548\ub0b4 \ub4f1\uc744 \ubc1b\uc744 \uc218 \uc788\ub2e4.<\/figcaption><\/figure>\n\n\n\n

– \ub2e4\uc774\uc18c, \uce74\uce74\uc624\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130 \u2018\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615’ \ub3c4\uc785<\/strong><\/strong><\/p>\n\n\n\n

– \ube14\ub8e8\ucf58\ud150\uce20, \uc218\uc2dc\ub85c \ubcc0\uacbd\ub418\ub294 \uacf5\uacf5 \uc815\ucc45 \uc548\ub0b4 \ub4f1\uc5d0 \u2018\uc0c1\ub2f4\uc0ac \uc9c0\uc2dd \uad00\ub9ac \uc2dc\uc2a4\ud15c’ \uae30\ub2a5 \ud65c\uc6a9\ud574 \uc0c1\ub2f4 \uc5c5\ubb34 \ud488\uc9c8 \ud5a5\uc0c1<\/strong><\/strong><\/p>\n\n\n\n

–  \u2018\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615’ \ud1b5\ud574 \ucee4\uba38\uc2a4, \ub9ac\ud14c\uc77c \ubd84\uc57c \uae30\uc5c5\ubd80\ud130 \uacf5\uacf5\ubd84\uc57c\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uace0\uac1d \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4 \ub300\ud3ed \ud5a5\uc0c1<\/strong><\/p>\n\n\n\n

[2023-11-07]<\/strong> \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988(\ub300\ud45c \uc774\uacbd\uc9c4)\ub294 7\uc77c, \uad6d\ub0b4 \ub300\ud45c \uc0dd\ud65c\uc6a9\ud488 \uae30\uc5c5 \u321c\uc544\uc131\ub2e4\uc774\uc18c\uc640 \uacf5\uacf5 \ubd84\uc57c BPO(\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1) \uae30\uc5c5 \ube14\ub8e8\ucf58\ud150\uce20\uac00 AI \ucee8\ud0dd\uc13c\ud130\uc778 \u2018\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615’\ub97c \ub3c4\uc785\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4.<\/p>\n\n\n\n

\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc740 \uce74\uce74\uc624\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130(\uc774\ud558 AICC) \ud50c\ub7ab\ud3fc\uc73c\ub85c \uae30\uc5c5\uc740 \ubcc4\ub3c4\uc758 \uc11c\ubc84\uc640 \uc7a5\ube44\ub97c \uad6c\ucd95\ud560 \ud544\uc694\uc5c6\uc774 \uc6d4 \ub2e8\uc704 \uad6c\ub3c5\uc73c\ub85c AICC \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\ub2e4.<\/p>\n\n\n\n

\u321c\uc544\uc131\ub2e4\uc774\uc18c\ub294 \uc791\ub144 \uae30\uc900 \uc804\uad6d 1,450\uc5ec \uac1c\uc758 \ub9e4\uc7a5\uc744 \uc6b4\uc601\ud558\uace0 \uc788\ub294 \uad6d\ub0b4 \ub300\ud45c \uc0dd\ud65c\uc6a9\ud488 \uae30\uc5c5\uc73c\ub85c \uace0\uac1d\uc13c\ud130\ub294 \ub9e4\uc7a5 \uc704\uce58 \ubc0f \uc601\uc5c5 \uc2dc\uac04, \uc2e4\uc2dc\uac04 \uc7ac\uace0 \uc0c1\ud669 \ub4f1 \ub2e4\uc591\ud55c \uace0\uac1d \ubb38\uc758\ub97c \uc751\ub300\ud558\uace0 \uc788\ub2e4. \uae30\uc874 \uace0\uac1d\uc13c\ud130 \uc778\ud504\ub77c\ub294 \ubcf5\uc7a1\ud55c \uad6c\uc870\ub97c \uac00\uc9c0\uace0 \uc788\uc5b4 \uad6c\ucd95 \uc2dc\uac04 \ubc0f \ube44\uc6a9\uc774 \ub9ce\uc774 \ubc1c\uc0dd\ud558\uace0 \uc720\uc9c0\ubcf4\uc218\ub97c \uc704\ud574\uc11c\ub3c4 \ubcc4\ub3c4\uc758 \uc7a5\ube44\ub97c \uad6c\uc785\ud574\uc57c \ud558\ub294 \ub4f1\uc758 \ud55c\uacc4\ub97c \uac16\uace0 \uc788\ub2e4. \uc774\ub7f0 \ube44\ud6a8\uc728\uc744 \uadf9\ubcf5\ud558\uace0 \ub9cc\uc871\ub3c4 \ub192\uc740 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud574 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ub3c4\uc785\ud588\ub2e4.<\/p>\n\n\n\n

\u321c\uc544\uc131\ub2e4\uc774\uc18c \uace0\uac1d\uc13c\ud130\ub294 \uc0c1\ub2f4\uc0ac\uc758 \ub2e8\uc21c \ubc18\ubcf5 \uc5c5\ubb34\ub97c \uc904\uc774\uae30 \uc704\ud574 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130\uc758 \ud544\uc218 \uc7a5\ube44\uc778 CTI(\ucef4\ud4e8\ud130 \uae30\ubc18 \ud1b5\uc2e0 \ud1b5\ud569 \uc2dc\uc2a4\ud15c), \uc790\ub3d9\uc751\ub2f5\uc2dc\uc2a4\ud15c(IVR) \ub4f1\uc758 \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c\ub97c \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uace0 \uc62c\uc778\uc6d0\uc73c\ub85c \ucf5c\uc778\ud504\ub77c\ub97c \uc81c\uacf5\ud558\ub294 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615 AICC\ub97c \uc804\uba74 \ub3c4\uc785\ud588\ub2e4. \ub610\ud55c \uce74\uce74\uc624\ud1a1\uc758 \uc815\ubcf4\uc131 \uba54\uc2dc\uc9c0 \uc11c\ube44\uc2a4\uc778 \uc54c\ub9bc\ud1a1\uc744 \uc5f0\uacc4\ud574 \uc2e4\uc2dc\uac04 \uc7ac\uace0\ub97c \uc548\ub0b4\ud558\ub294 \ub4f1 \uace0\uac1d \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4\ub97c \ub300\ud3ed \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc788\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ub2e4\uc774\uc18c \uace0\uac1d\uc13c\ud130\uc5d0 \uc804\ud654\ud574 \uc2e4\uc2dc\uac04 \uc7ac\uace0\ub97c \ubb38\uc758\ud558\uba74 \uce74\uce74\uc624\ud1a1\uc758 \uc54c\ub9bc\ud1a1\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04 \uc7ac\uace0 \ubc0f \uc704\uce58 \uc870\ud68c \uc548\ub0b4 \ub4f1\uc73c\ub85c \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uace0 \uac04\ud3b8\ud558\uac8c \uc0c1\ud488\uc758 \uc7ac\uace0 \uc720\ubb34\ub97c \ud30c\uc545\ud560 \uc218 \uc788\ub2e4.<\/p>\n\n\n\n

\ube14\ub8e8\ucf58\ud150\uce20\ub294 \ud55c\uad6d\uc5d0\ub108\uc9c0\uacf5\ub2e8 \uc2e0\uc7ac\uc0dd\uc5d0\ub108\uc9c0\uc13c\ud130\uc758 \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud0c1 \uc6b4\uc601 \uc911\uc774\uba70 \ud55c\uad6d\uc0dd\uc0b0\uc131\ubcf8\ubd80 \ub4f1\uacfc \ub2e4\uc591\ud55c \ubd84\uc57c\uc5d0\uc11c \ud611\uc5c5 \uad00\uacc4\ub97c \uc774\uc5b4\uac00\uba70 \uacf5\uacf5 \ubd84\uc57c\uc758 BPO \ube44\uc988\ub2c8\uc2a4\ub97c \ubcf4\ub2e4 \ud655\uc7a5\ud558\uae30 \uc704\ud574 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ub3c4\uc785\ud588\ub2e4. \ud55c\uad6d\uc5d0\ub108\uc9c0\uacf5\ub2e8\uc758 \ucee8\ud0dd\uc13c\ud130\ub294 \uc815\ubd80 \ubcf4\uc870\uae08 \uc9c0\uc6d0 \uc808\ucc28 \ubc0f \uc77c\uc815 \ub4f1 \uc0c1\ub2f4 \ub0b4\uc6a9\uc774 \uc218\uc2dc\ub85c \ubcc0\uacbd\ub418\uace0 \uc0c1\ub2f4 \ud488\uc9c8\uc5d0 \ub300\ud55c \uae30\uc900\uc774 \ub192\ub2e4. \uc774 \ub54c\ubb38\uc5d0 \uc0c1\ub2f4 \uc5c5\ubb34\uc5d0 \uc775\uc219\ud558\uc9c0 \uc54a\uc740 \uc2e0\uc785 \uc0c1\ub2f4\uc6d0\uc758 \uacbd\uc6b0 \ub2e4\uc591\ud55c \ub0b4\uc6a9\uc744 \uc219\uc9c0\ud558\uace0 \ub300\uc751\ud558\uae30\uae4c\uc9c0 \uc5b4\ub824\uc6c0\uc774 \uc788\uc5c8\ub2e4.<\/p>\n\n\n\n

\ube14\ub8e8\ucf58\ud150\uce20\ub294 \uc0c1\ub2f4 \uc219\ub828\ub3c4 \ubb38\uc81c \ud574\uacb0 \ubc0f \uc2e0\uc18d \uc815\ud655\ud55c \uace0\uac1d \uc548\ub0b4\ub97c \uc704\ud574 \uc0c1\ub2f4\uc0ac \uc9c0\uc2dd \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc778 KMS(Knowledge Management System)\ub97c \uc81c\uacf5\ud558\ub294 \uce74\uce74\uc624\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \uc120\ud0dd\ud588\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AICC\uc5d0\uc11c \uc0c1\ub2f4\uc0ac \uc9c0\uc2dd \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc744 SaaS \ud615\ud0dc\ub85c \uc81c\uacf5\ud558\ub294 \uacbd\uc6b0\ub294 \ub4dc\ubb3c\ub2e4. \ube14\ub8e8\ucf58\ud150\uce20\ub294 \uc774\ub97c \uacc4\uae30\ub85c AICC\ub97c \ud65c\uc6a9\ud574 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \uc804\ubb38\uc131\uc744 \ub192\uc774\uaca0\ub2e4\ub294 \uacc4\ud68d\uc774\ub2e4. \ub610\ud55c \ud55c\uad6d\uc5d0\ub108\uc9c0\uacf5\ub2e8\uc740 \uae08\ubc88 \uc2e0\uc7ac\uc0dd\uc5d0\ub108\uc9c0\uc13c\ud130\uc758 AICC \ub3c4\uc785\uc744 \uacc4\uae30\ub85c \u25b4\uc5d0\ub108\uc9c0 \ud6a8\uc728 \ud5a5\uc0c1 \u25b4\ucde8\uc57d\uacc4\uce35 \uc5d0\ub108\uc9c0 \ubcf5\uc9c0 \uac15\ud654 \u25b4\uc2e0\uc7ac\uc0dd\uc5d0\ub108\uc9c0 \ubcf4\uae09\uc5d0 \uc9d1\uc911\ud558\uba70, \uc9c0\uc18d\uac00\ub2a5\ud55c \uc5d0\ub108\uc9c0 \uc0dd\ud0dc\uacc4 \uad6c\ucd95\uc73c\ub85c \uad6d\ubbfc \ud589\ubcf5\uc5d0 \uae30\uc5ec\ud560 \uacc4\ud68d\uc774\ub2e4.<\/p>\n\n\n\n

\uc2e0\ud638\uc900 \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988 CCaaS\ud300\uc7a5\uc740 \u201c\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc740 \uc548\uc815\uc801\uc778 \uce74\uce74\uc624\ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c \uc190\uc27d\uace0 \uc2e0\uc18d\ud558\uac8c \ub3c4\uc785\uc774 \uac00\ub2a5\ud574 \uc0c1\ub2f4 \ucc44\ub110 \ud655\uc7a5 \uc2dc \ube44\uc6a9 \uc808\uac10\ud6a8\uacfc\uac00 \ud06c\ub2e4”\uba70 \u201c\uad6d\ubbfc\uac00\uac8c \ub2e4\uc774\uc18c\ub97c \ud544\ub450\ub85c \ucee4\uba38\uc2a4, \ub9ac\ud14c\uc77c \ub4f1\uc758 \uae30\uc5c5\uc5d0\uc11c \ubd80\ud130 \uacf5\uacf5 \ubd84\uc57c\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc788\ub2e4”\uace0 \uac15\uc870\ud588\ub2e4.<\/p>\n\n\n\n

\ud55c\ud3b8, \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\ub2e4.<\/p>\n\n\n\n

\n
\uc13c\ud130\ud50c\ub85c\uc6b0(\uad6c \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615) \ub354 \uc54c\uc544\ubcf4\uae30<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
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\"\"<\/figure>\n\n\n\n
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<\/div>\n","protected":false},"excerpt":{"rendered":"

– \ub2e4\uc774\uc18c, \uce74\uce74\uc624\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130 \u2018\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615’ \ub3c4\uc785 – \ube14\ub8e8\ucf58\ud150\uce20, \uc218\uc2dc\ub85c \ubcc0\uacbd\ub418\ub294 \uacf5\uacf5 \uc815\ucc45 \uc548\ub0b4 \ub4f1\uc5d0 \u2018\uc0c1\ub2f4\uc0ac \uc9c0\uc2dd \uad00\ub9ac \uc2dc\uc2a4\ud15c’ \uae30\ub2a5 \ud65c\uc6a9\ud574 \uc0c1\ub2f4 \uc5c5\ubb34 \ud488\uc9c8 \ud5a5\uc0c1 –  \u2018\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615’ \ud1b5\ud574 \ucee4\uba38\uc2a4, \ub9ac\ud14c\uc77c \ubd84\uc57c \uae30\uc5c5\ubd80\ud130 \uacf5\uacf5\ubd84\uc57c\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uace0\uac1d \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4 \ub300\ud3ed \ud5a5\uc0c1 [2023-11-07] \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988(\ub300\ud45c \uc774\uacbd\uc9c4)\ub294 7\uc77c, \uad6d\ub0b4 \ub300\ud45c \uc0dd\ud65c\uc6a9\ud488 […]<\/p>\n","protected":false},"featured_media":5915,"template":"","tags":[222,224,225,67,55,223],"acf":[],"_links":{"self":[{"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/press\/5721"}],"collection":[{"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/press"}],"about":[{"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/types\/press"}],"version-history":[{"count":18,"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/press\/5721\/revisions"}],"predecessor-version":[{"id":6321,"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/press\/5721\/revisions\/6321"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/media\/5915"}],"wp:attachment":[{"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/media?parent=5721"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kakaoenterprise.com\/wp-json\/wp\/v2\/tags?post=5721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}