{"id":5570,"date":"2023-08-08T10:16:26","date_gmt":"2023-08-08T01:16:26","guid":{"rendered":"https:\/\/kakaoenterprise.com\/?post_type=press&#038;p=5570"},"modified":"2025-01-09T09:37:08","modified_gmt":"2025-01-09T00:37:08","slug":"kakaoiconectcentersaas","status":"publish","type":"press","link":"https:\/\/kakaoenterprise.com\/press\/kakaoiconectcentersaas\/","title":{"rendered":"\u201c\uac00\uc785\ubd80\ud130 \uac1c\ud1b5\uae4c\uc9c0 \uc2a4\uc2a4\ub85c \ud55c \ubc88\uc5d0&#8221; \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615, \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud5a5\uc0c1 \ub3d5\ub294\ub2e4"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2.jpg\" alt=\"\" class=\"wp-image-5931\" width=\"696\" height=\"391\" srcset=\"https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2.jpg 1024w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-300x169.jpg 300w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-768x432.jpg 768w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-310x174.jpg 310w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-85x48.jpg 85w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-676x380.jpg 676w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-220x124.jpg 220w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-391x220.jpg 391w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-988x555.jpg 988w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-750x422.jpg 750w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-745x419.jpg 745w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-476x268.jpg 476w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-450x253.jpg 450w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-76x43.jpg 76w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-440x248.jpg 440w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-60x34.jpg 60w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-444x250.jpg 444w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-562x316.jpg 562w, https:\/\/kakaoenterprise.com\/wp-content\/uploads\/2024\/03\/kicc_saas_launching-2-284x160.jpg 284w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/><\/figure>\n\n\n\n<ul><li>\u2018\ube0c\ub79c\ub514&#8217;, \u2018\ud558\uc6b0\uc2a4\ud15d&#8217; \ub4f1 \uc2a4\ud0c0\ud2b8\uc5c5\uc774 \uc2e0\uc18d\u2b1d\uac04\ud3b8\ud558\uac8c \uce74\uce74\uc624 i \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \uace0\uac1d\uc13c\ud130 \ub3c4\uc785<\/li><li>\ubcc4\ub3c4\uc758 \uad6c\ucd95 \uc808\ucc28\uc5c6\uc774 \ud648\ud398\uc774\uc9c0 \ud1b5\ud574\u25b2\uac00\uc785 \u25b2\ud14c\uc2a4\ud2b8 \u25b2\uad6c\ub3c5 \uacb0\uc81c \u2018\uc6d0\uc2a4\ud1b1\u2019<\/li><li>\ucd08\uae30 \ud22c\uc790 \ube44\uc6a9 \ubc0f \uad6c\ucd95 \uae30\uac04 \ub300\ud3ed \ub2e8\ucd95 \uac00\ub2a5<\/li><\/ul>\n\n\n\n<p>[2023-8-8] \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988(\ub300\ud45c \uc774\uacbd\uc9c4)\uac00 \uce74\uce74\uc624 i \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uc11c\ube44\uc2a4\ud615 \uc18c\ud504\ud2b8\uc6e8\uc5b4(\uc774\ud558 SaaS\ud615) \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130\ub97c \ud1b5\ud574 \uad6d\ub0b4 \uc2a4\ud0c0\ud2b8\uc5c5\uc774 \uc190\uc27d\uac8c \uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4.<\/p>\n\n\n\n<p>\uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988\ub294 8\uc77c, \ud328\uc158 \ucee4\uba38\uc2a4 \ud50c\ub7ab\ud3fc \u2018\ube0c\ub79c\ub514\u2019\uc640 \uc778\ud14c\ub9ac\uc5b4 \uc2dc\uacf5 \ud50c\ub7ab\ud3fc \u2018\ud558\uc6b0\uc2a4\ud15d&#8217;\uc774 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ud1b5\ud574 AI \ucee8\ud0dd\uc13c\ud130(AICC) \ub3c4\uc785 \ubc0f \uc804\ud658\uc5d0 \uc18c\uc694\ub418\ub294 \ube44\uc6a9\uacfc \uc2dc\uac04\uc744 \ub300\ud3ed \uc808\uac10\ud558\uace0 \uc788\ub2e4\uace0 \ubc1d\ud614\ub2e4. \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc740 \uae30\uc5c5\uc774 \ubcc4\ub3c4\uc758 \uc11c\ubc84\uc640 \uc7a5\ube44\ub97c \uad6c\ucd95\ud560 \ud544\uc694\uc5c6\uc774 \uc6d4 \ub2e8\uc704 \uad6c\ub3c5 \uc11c\ube44\uc2a4\ub85c \uc774\uc6a9\ud560 \uc218 \uc788\uace0, \ud648\ud398\uc774\uc9c0\ub97c \ud1b5\ud574 \uac00\uc785\ud558\uba74 \u25b2\uc0ac\uc804 \ud14c\uc2a4\ud2b8 \ud658\uacbd \uc81c\uacf5 \u25b2\ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5 \u25b2\uad6c\ub3c5 \uacb0\uc81c \u25b2\uc11c\ube44\uc2a4 \uac1c\ud1b5\uc774 \ud55c\ubc88\uc5d0 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uad6d\ub0b4 \uc720\uc77c\uc758 CCaaS(Contact Center as a Service) \uc11c\ube44\uc2a4\ub2e4. \ud2b9\ud788 \uc0ac\uc804\uc5d0 \ubbf8\ub9ac \uccb4\ud5d8\ud574\ubcf4\uace0 \ub3c4\uc785\uc744 \uacb0\uc815\ud560 \uc218 \uc5c6\uc5c8\ub358 \ud0c0 \uc11c\ube44\uc2a4\ub4e4\uacfc \ub2ec\ub9ac, \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc740 \uc2e4\uc81c \uc0ac\uc6a9 \ud658\uacbd\uacfc \ub3d9\uc77c\ud55c \ud14c\uc2a4\ud2b8 \ud658\uacbd\uc744 \uc81c\uacf5\ud574 \uae30\uc5c5 \uace0\uac1d\uc774 \ubbf8\ub9ac \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud574 \ubcfc \uc218 \uc788\ub2e4\ub294 \ud2b9\uc9d5\uc774 \uc788\ub2e4.<\/p>\n\n\n\n<p>\uae30\uc5c5 \uace0\uac1d\uc740 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 \ud648\ud398\uc774\uc9c0\uc5d0\uc11c \ubca0\uc774\uc9c1\/\ud504\ub9ac\ubbf8\uc5c4 \ub4f1 \uc6d0\ud558\ub294 \uc720\ud615\uc758 \ucee8\ud0dd\uc13c\ud130\ub97c \uc120\ud0dd\ud574 \uc9c1\uc811 \uc27d\uace0 \ube60\ub974\uac8c AICC \ub3c4\uc785\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\ub2e4. \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc740 \uc0ac\uc804\uc5d0 \uc900\ube44\ub41c \ub2e4\uc591\ud55c \ubb38\uc758 \uc720\ud615\uc5d0 \ub300\ud55c \uc608\uc2dc \uc9c8\ubb38\uacfc \ub2f5\ubcc0 \uc138\ud2b8\ub97c \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\uba70, \ubbf8\ub9ac \uc900\ube44\ub41c \uc9c8\ubb38\uc5d0 \uc6d0\ud558\ub294 \ub2f5\ubcc0\uc744 \uc9c1\uc811 \uc785\ub825\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub3c4 \uac04\ub2e8\ud558\uac8c AI \uc0c1\ub2f4\uc0ac(\uc804\ud654 \uc74c\uc131\ubd07)\ub97c \uad6c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uce74\uce74\uc624\ud1a1 \ube44\uc988\uba54\uc2dc\uc9c0\uc758 \uc54c\ub9bc\ud1a1 \uc2e0\uccad\uacfc \uc5f0\ub3d9\uc774 \uc790\ub3d9\ud654\ub3fc \ubcf4\ub2e4 \uc27d\uac8c \uace0\uac1d\uc5d0\uac8c \uc815\ubcf4\uc131 \uba54\uc2dc\uc9c0\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\uc73c\uba70, \ud074\ub77c\uc6b0\ub4dc \uc0c1\uc5d0 \uc0c1\ub2f4 \ub179\ucde8 \ud30c\uc77c\uc744 \ubcf4\uad00\ud558\ub294 \ub4f1 \uac01 \uae30\uc5c5\uc5d0\uac8c \ud544\uc694\ud55c \uae30\ub2a5\uc758 \ub9de\ucda4 \uc124\uc815 \ub610\ud55c \uac00\ub2a5\ud558\ub2e4.<\/p>\n\n\n\n<p>\ud328\uc158 \ucee4\uba38\uc2a4 \ud50c\ub7ab\ud3fc \ube0c\ub79c\ub514\ub294 \uc804\uccb4 \uace0\uac1d\uc13c\ud130\ub97c \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc73c\ub85c \uc804\ud658\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc6b4\uc601\ud558\uace0 \uc788\ub2e4. \ube0c\ub79c\ub514\ub294 \uc9c0\ub09c 2\uc6d4, \uae09\uc99d\ud558\ub294 \uace0\uac1d \ubb38\uc758\ub85c \uc778\ud574 \uc0c1\ub2f4\uc0ac \uc5c5\ubb34\uac00 \ub300\ud3ed \ub298\uc5b4\ub098\ub294 \uc0c1\ud669\uc5d0\uc11c \uc0c1\ub2f4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0\uc790 \ud588\ub2e4. \ube0c\ub79c\ub514 \uace0\uac1d\uc13c\ud130\ub294 \uc77c\ubc18 \uc0c1\ub2f4\uc0ac\uc640 AI \uc0c1\ub2f4\uc0ac\uac00 \ud611\uc5c5\ud558\ub294 \ud615\ud0dc\ub85c \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ub3c4\uc785\ud588\uc73c\uba70, AI \uc0c1\ub2f4\uc0ac\ub294 \uc8fc\ubb38\u2b1d\uacb0\uc81c, \ucde8\uc18c, \ud658\ubd88, \ubc30\uc1a1, \ucfe0\ud3f0\u2b1d\ud3ec\uc778\ud2b8 \ub4f1 e\ucee4\uba38\uc2a4 \uc5c5\uacc4\uc5d0\uc11c \uc790\uc8fc \ubb38\uc758\u2b1d\ub2f5\ubcc0\uc774 \uc774\ub904\uc9c0\ub294 \uc548\ub0b4 \uc5c5\ubb34\ub97c \ub2f4\ub2f9\ud558\uac8c \ub410\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uc774 \uc5b4\ub824\uc6b8 \uacbd\uc6b0, \uc0c1\ub2f4 \ub300\uae30 \uc2dc\uac04\uc744 \ucd5c\uc18c\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \u2018\uc2a4\ub9c8\ud2b8 \ucf5c\ubc31&#8217;\uc744 \ud1b5\ud574 \uc0c1\ub2f4\ucc98\ub9ac\uc644\ub8cc\uc728\uc744 99.7%\uae4c\uc9c0 \ud5a5\uc0c1\uc2dc\ucf30\uc73c\uba70 \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc0c1\ub2f4 \ud488\uc9c8\uc744 \ud601\uc2e0\uc801\uc73c\ub85c \uac1c\uc120\ud588\ub2e4.<\/p>\n\n\n\n<p>\ud544\uc694\ud55c \ubd80\ubd84\ub9cc \ubc14\uafc0 \uc218 \uc788\ub294 \uac1c\ubcc4 \uc2dc\uacf5 \uc11c\ube44\uc2a4\uc640 \uc778\uae30 \uc788\ub294 \uc2dc\uacf5\uc744 \ud328\ud0a4\uc9c0\ub85c \ubb36\uc5b4 \uc9c4\ud589\ud558\ub294 \ud1a0\ud0c8 \uc2dc\uacf5 \uc11c\ube44\uc2a4\ub97c \uc6b4\uc601 \uc911\uc778 \uc778\ud14c\ub9ac\uc5b4 \ud50c\ub7ab\ud3fc &#8216;\ud558\uc6b0\uc2a4\ud15d&#8217;\uc740 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ud1b5\ud574 \uc62c\ud574 6\uc6d4, \ucc98\uc74c \uace0\uac1d\uc13c\ud130\ub97c \uac1c\uc18c\ud588\ub2e4. \uc778\ud14c\ub9ac\uc5b4 \uc131\uc218\uae30\ub85c \ubd88\ub9ac\ub294 \uac00\uc744\uc744 \uc55e\ub450\uace0 \uc0c1\ub2f4 \ubc0f \uc2dc\uacf5 \ubb38\uc758\uac00 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \ub298\uc5b4\ub098\ub294 \uc0c1\ud669\uc5d0\uc11c \ubc1c\ube60\ub974\uac8c AICC\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud574 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \uc120\ud0dd\ud588\ub2e4. \ud558\uc6b0\uc2a4\ud15d\uc740 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ud1b5\ud574 \ub2e8 1\uc8fc\ub9cc\uc5d0 \uac00\uc785, \ud14c\uc2a4\ud2b8, \uac1c\ud1b5\uc744 \uc9c4\ud589\ud574 AICC\ub97c \uac16\ucd9c \uc218 \uc788\uc5c8\uace0 \ub2f9\ucd08 \uc608\uc0c1\ubcf4\ub2e4 \uc2dc\uac04\uacfc \ube44\uc6a9\uc744 \ub300\ud3ed \uc808\uac10\ud560 \uc218 \uc788\uc5c8\ub2e4. \ub610\ud55c \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc740 \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud1b5\ud574 AI \uc0c1\ub2f4\uc0ac\uc758 \uc2e4\uc2dc\uac04 \uace0\uac1d \ub300\uc751 \ud604\ud669, \uce74\ud14c\uace0\ub9ac \ubcc4 \ubb38\uc758 \ub0b4\uc6a9 \ub4f1\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud574 \ud558\uc6b0\uc2a4\ud15d\uc774 \uace0\uac1d\uc13c\ud130 \uc6b4\uc601 \uc2dc\uac04, \ucd94\uac00 \uc0c1\ub2f4\uc0ac \ucc44\uc6a9 \ub4f1 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uad00\ub828\ud574 \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc758\uc0ac\uacb0\uc815\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud588\ub2e4.<\/p>\n\n\n\n<p>\uae40\uc9c0\ud604 \ud558\uc6b0\uc2a4\ud15d \uc0ac\uc5c5\ucd1d\uad04\uc740 \u201c\ucd08\uae30 \ud22c\uc790 \ube44\uc6a9\uc774 \uc5c6\ub2e4\ub294 \uc810\uacfc \ubcc4\ub3c4\uc758 \uad6c\ucd95 \uae30\uac04\uc5c6\uc774 \ud648\ud398\uc774\uc9c0\ub97c \ud1b5\ud574\uc11c \uac00\uc785\ubd80\ud130 \uacb0\uc81c\uae4c\uc9c0 \uac04\ud3b8\ud558\uac8c \uc9c4\ud589\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc774 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615 \ub3c4\uc785\uc744 \uacb0\uc815\ud558\uac8c \ub41c \uacb0\uc815\uc801\uc778 \uc774\uc720\uc600\ub2e4&#8221;\uba70 \u201c\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc758 \uc2a4\ub9c8\ud2b8 \ucf5c\ubc31, \ub300\uc2dc\ubcf4\ub4dc \ub4f1 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud574 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc6d0\ud65c\ud558\uac8c \uc9c4\ud589\ud558\uace0 \uc788\ub2e4&#8221;\uace0 \uc804\ud588\ub2e4.<\/p>\n\n\n\n<p>\uc2e0\ud638\uc900 \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988 CCaaS\ud300\uc7a5\uc740 \u201c\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc740 \uae30\uc5c5 \uaddc\ubaa8\uc5d0 \uc0c1\uad00\uc5c6\uc774 \ud074\ub77c\uc6b0\ub4dc\ub97c \uae30\ubc18\uc73c\ub85c \uc2e0\uc18d\ud558\uace0 \uac04\ud3b8\ud558\uac8c AI \uace0\uac1d\uc13c\ud130\ub85c \uc804\ud658\u2b1d\ud655\uc7a5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4&#8221;\uba70 \u201c\uace0\uac1d \uc11c\ube44\uc2a4 \ud5a5\uc0c1\uc744 \uc6d0\ud558\ub294 \uad6d\ub0b4 \uc2a4\ud0c0\ud2b8\uc5c5\ub4e4\uc774 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc744 \ud1b5\ud574 AICC \ub3c4\uc785 \ubc0f \uc804\ud658\uc5d0 \uc18c\uc694\ub418\ub294 \ube44\uc6a9\uacfc \uc2dc\uac04\uc744 \ub300\ud3ed \uc808\uac10\ud560 \uc218 \uc788\ub3c4\ub85d \uc801\uadf9 \uc9c0\uc6d0\ud560 \uac83&#8221;\uc774\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n\n\n\n<p>\uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 SaaS\ud615\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \uc13c\ud130 \ud648\ud398\uc774\uc9c0\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\ub2e4. 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